Shipping within the United States
Honey’s Place strives to ship all orders received before 1:00 PM Pacific Standard Time (4:00 PM Eastern Standard Time), same business day from our warehouse located in San Fernando, CA. We work with all of the major carriers including UPS, FedEx & USPS. The customer is responsible for all freight charges, insurance, any C.O.D. fees and any other fees. You can also use your own third party shipping account to ship out your orders. All orders are shipped F.O.B. San Fernando, California. Please feel free to contact Honey’s Place Account Manager with any questions.
As a wholesale adult distributor, Honey’s Place offers several options for international orders. We can ship USPS International, UPSInternational, FedEx International or we can use your freight forwarder agent.All orders are shipped F.O.B. San Fernando, California. Please be aware that Honey’s Place is not responsible for any taxes, duties, or customs fees imposed upon shipments to other countries. For more information or to call your account manager simply dial your local International Access Code and then +1-818-256-1101.
Changes or Cancellations of Existing Orders
Honey’s Place works very hard to get your order out as soon as possible. Our goal is to ship out all orders received before 1:00 PM PST (4:00 PM EST). If you need to make a change or cancel an existing order, please call or email your account manager immediately at 800-910-3246 so they can make the necessary changes.
Please Note: If your order has been shipped or you have already received a notification that your order is complete along with your order’s tracking number, we will not be able to modify or cancel your order.
Back Order Policy
Honey’s Place will cancel all back orders if a product becomes unavailable on an order unless otherwise requested by our customers.Please contact your account manager to discuss other options.
We strive to provide the best customer service in the wholesale sex toy industry. We have an easy returns process. Products with manufacturing defects must be returned within 90 days from receipt. Contact your sales representative regarding a return. Please note that returns must include a return authorization number(RMA).
- Your Account Manager will issue you an RMA # for theapproved items
- Please list all of your items, on a sheet of paper, that youare returning and place that paper inside the box you are shipping back toHoney’s Place.
- Please put your Return Authorization Number (RMA # ) on yourreturn box(es) to expedite the credit process
- When the return is shipped back to Honey’s Place andprocessed by our returns department, your credit memo will be sent to you viae-mail.
Please be aware that Honey’s Place is not responsible for lost, stolen, or damaged packages. We recommend that all packages are fully insured for your r turn order in the case it is lost or damaged. We also recommend that you use a carrier that can provide you with proofof delivery for your protection.
Note: For customers with multiple accounts, please make sure customer account # matches the items purchased in order to receive the proper credit. Our system verifies whether the customer requesting the credit has purchased an item for each account.
The customer will be charged a 20% restocking fee and all shipping charges on refused orders. Refused or returned orders can be re-shipped only with our customer’s approval and at an additional shipping cost. Please note that any refused order can cause your account to be placed on a “Prepaid Only” status.
Note: We will only process returned items that were purchased directly from Honey’s Place.
Honey’s Place is not responsible for stolen, lost or damaged packages with any carrier. On occasions, packages get lost or damaged during shipping; we strongly recommend that your return packages be fully insured. We also recommend using a carrier such as UPS or FedEx so that you can provide proof of delivery for your protection.
All merchandise leaves our distribution warehouse in perfect condition. All damaged goods must be reported to Honey’s Place within 7 days from the receipt of goods. If you receive a shipment that has exterior damage, has been opened or re-taped, a claim must be filed at the time of delivery with the carrier. If or when possible, make sure the driver notes the damage.Honey’s Place asks that you take pictures of the damages to help document your claim. We also ask that you save the original cartons and packing material for the carrier to inspect, as this is required by all carriers. Contact your Honey’s Place Account Manager with your damage claim reference number assigned by your carrier and we will be there to support you.
Discontinued, Sale or Special Ordered Items
No discontinued, sale or special ordered items will be eligible for a return credit.
All orders that leave the Honey’s Place Warehouse are scanned directly into each box before shipping so we can keep mistakes down to a minimum. However, on occasion, an error may occur. Please double check all boxes including the packing material, many times smaller items get missed when unpacking the order. If any item is missing, please contact your account manager ASAP so that we can get this resolved for you.